4th Customer Satisfaction survey results
Thank you to all our customers who found time in their busy schedules and took part in our short survey!
We have asked you for feedback in our 4th Customer Satisfaction survey since we always want to be best-informed about what you think of ITC to provide most efficient support. We are proud to announce that 150 randomly selected clients also this time would be ‘likely’ to recommend ITC to a friend or a colleague as the average score was 8.4 (on a scale of 1 – 10 with ’10’ being ‘extremely likely’ to recommend).
You have also provided us with many comments and great suggestions which we welcome, appreciate and do take them on board! While most of the comments were very flattering, such as: ‘you provide excellent customer services’ or ‘you are so helpful and knowledgeable’, 2 of you mentioned that you find our control panel not informative enough, hence, if anyone else is unable to do anything there please let us know and we will offer as much help as we can.
In the meantime, we promise we will continue to work hard to meet your business needs and deliver improvements to our services and products over the coming months to provide you the reason to rate us even higher next time!