5-Star Service Guarantee

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30-Day No-Quibble Money-Back Guarantee

Our number-one goal is for you to be completely satisfied with the services which we supply, throughout your entire relationship, in dealing with our company. If there is any reason why you are not 100% satisfied, within 30 days of your purchase, we will provide a 30-day, no-quibble, money-back guarantee*. We will ask why you are not entirely satisfied, so that we may learn from the experience and implement improvements; we would appreciate the opportunity to resolve any problems, if this is within our power.

99.9% Uptime Guarantee

Our hosted services’ uptime is extremely important to us. We strive continually for 100% uptime, since we understand the impact which any loss of service could have on your business. Our excellent track record exceeds 99.9%; in the unlikely event of our service being down, our uptime guarantee entitles you to a whole day’s free service – for every complete hour for which our service is unavailable.

Real Support Guarantee

We pride ourselves on providing direct access to helpful staff, based here in the UK. They are committed to resolving your problem as quickly and efficiently as possible – experts at discussing and explaining issues with people at any level of technical ability, allowing us to identify the source of any problem and implement a solution on your behalf.

No Long-Term Contract Guarantee

We understand that your needs may change over time, so we don’t tie you down to long-term contracts*. At any time, you may give us 30 days’ written cancellation notice; at the end of your notice period, we will refund any payments which you have made, covering the period of service which you no longer require.

Crystal-Clear Pricing Guarantee

For each of the products and services which we provide, we offer a clear pricing structure. You will find, when doing business with us, that there are no hidden costs or extra charges. For services which incur a variable usage-based charge, we will explain this to you in advance. If you are likely to incur additional usage costs, we will inform you beforehand, giving you the opportunity to discuss them with us and ensuring that there is no disruption to your service.

 

If you have any questions about our 5-star service guarantee or would like to discuss how any of these guarantees affect your account, please contact us at any time.

 

*Exclusions apply to certain services including Dedicated Servers and Hosted Exchange Mailboxes, as clearly identified in our terms and conditions.

 

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