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Announcement: Important changes to our managed AntiVirus

We are making some very important changes to our managed AntiVirus protection.

As of the 1st of August we will no longer be providing ITC Managed AntiVirus Protection on an annual basis.

Don’t worry!

This does not mean that we are not going to be providing any AntiVirus for your protection. As with all the changes that we make to our services; we do it with you in mind. We will now be providing ITC’s Support Agent and Managed AntiVirus billed monthly.

What does this mean?

When you purchase AntiVirus through us you will receive ITC’s Support Agent with our AntiVirus. The Support Agent allows us to proactively monitor the security, health, updates, and performance of your computers. It also provides us with the ability to offer instant remote support via screen-sharing and protect your network and data.

Furthermore, this service is billed monthly rather than annually; providing you with small, predictable outgoings instead of one large invoice. You can cancel this at any point by providing us with 30 days notice.

What if I am currently using ITC Managed AntiVirus Protection?

If you currently use our ITC Managed AntiVirus Protection you will no longer be sent invoices for this and you will no longer be able to pay annually. As of 1st July 2015 your invoices will be monthly and for the new AntiVirus.

We will contact you to upgrade you to the new AV software and to install the Support Agent once your first invoice has been settled.

What if I don’t want to switch to ITC’s Support Agent and Managed AntiVirus Software?

It is absolutely not compulsory. However, if you do not wish to switch we advise that when your service comes up for renewal that you let us know if you would not like to continue and we recommend that you move to a new AntiVirus before the end of your subscription with ITC. As soon as our AntiVirus protection expires you will not be protected from viruses.

If you wish to discuss these changes or our new AntiVirus service please do not hesitate to email us on support@itcweb.co.uk or call 023 8024 9820

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