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Category Archive for: ‘Company News’

  • 2018.02.02 Phone Issues

    UPDATE: Resolved   We are currently experiencing issues with our phones. Our upstream provider has made us aware of an issue with high latency on their VoIP network, this will affect customer on new inbound & outbound calls. This is being investigated by their engineers …

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  • ITC’s predictions for 2018

    7 Predictions for 2018 We aren’t using a crystal ball but rather our industry knowledge and evaluation of the last couple of years to make our predictions. We hope that our 7 predictions will help you to make well-informed decisions about your IT in 2018. …

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  • Festive Season Opening Times and Support Information 2017

    The team at ITC wish all our clients, suppliers and partners a very Merry Christmas and a Prosperous New Year! ITC Festive Opening Times The ITC office will be closed between Christmas and New Year. Friday 22nd December 2017 Usual opening times 23rd December 2017 – …

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  • ITC’s Year In Review

    2017 has been a great year for us and we have achieved a lot This year we have: Resolved over 2000 support tickets Provided ~50 new fully provisioned PCs and Laptops Moved offices from Eastleigh to Totton Resolved support requests in an average of 3 emails …

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  • Our focus for 2018

    2017 has been a big year for us but with 2018 just around the corner we are thinking forward and we want to share our focus for the new year with you. GDPR Security is always a focus for us but in the new year, …

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  • Don’t recognise an email from us?

    Our helpdesk is changing but our service isn’t. Back in October we joined forces with Net Primates and one of the changes this brings is new branding for our helpdesk. Shortly, you will notice that when you email helpdesk@itcweb.co.uk you will receive a response from …

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  • 2017.08.04 Staff Event Day

    Friday 4th August 2017 the ITC team will be at a staff event day. All support requests will be prioritised as they are received but non-emergency tickets will be responded to in priority order on Monday 7th August 2017. Support email: helpdesk@itcweb.co.uk Support phone: 023 …

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