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Meet Tom – our new Apprentice IT Technician!

Hello, my name is Tom Hicks and I’m the new Apprentice IT technician at ITC. I have always wanted to start to a career in IT and I feel that joining ITC to provide small business computer support will be a perfect way to kick IMG_0021start my ambition. 

What I have learnt as an Apprentice IT technician

I have learnt so much so quickly and I’m really grateful for the help that I have received so far, I had never expected to have achieved so much already. In my first week I have learnt about e-mail configuration, server monitoring and all other aspects of offsite and onsite technical support. Once I have finished my apprenticeship I hope to continue working with ITC, as an IT support technician.

Helping customers with IT support from the very beginning

Recently I have been doing work for a customer, Jan Zawada. I set up his hosting package and I integrated wordpress into the website. Also I provided technical support to him remotely and supported with any issues that he was having; Jan was impressed with my response speed and the service that I provided him so I have already been given my first testimonial as an Apprentice IT Technician. Thank you Jan!

How I get on with the rest of the team

I enjoy working with my colleagues, mainly to the relaxed friendly atmosphere which is in place. I felt very welcome on my first day, I am grateful to be working with such talented individuals.

My hobbies

Outside of my work life, I play football and I like to keep fit by going to the gym regularly. This keeps me motivated and determined, this boosts my performance to ensure I am working to the best of my ability providing IT support.

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