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Meet Tom – our new Apprentice IT Technician!

Hello, my name is Tom Hicks and I’m the new Apprentice IT technician at ITC. I have always wanted to start to a career in IT and I feel that joining ITC to provide small business computer support will be a perfect way to kick IMG_0021start my ambition. 

What I have learnt as an Apprentice IT technician

I have learnt so much so quickly and I’m really grateful for the help that I have received so far, I had never expected to have achieved so much already. In my first week I have learnt about e-mail configuration, server monitoring and all other aspects of offsite and onsite technical support. Once I have finished my apprenticeship I hope to continue working with ITC, as an IT support technician.

Helping customers with IT support from the very beginning

Recently I have been doing work for a customer, Jan Zawada. I set up his hosting package and I integrated wordpress into the website. Also I provided technical support to him remotely and supported with any issues that he was having; Jan was impressed with my response speed and the service that I provided him so I have already been given my first testimonial as an Apprentice IT Technician. Thank you Jan!

How I get on with the rest of the team

I enjoy working with my colleagues, mainly to the relaxed friendly atmosphere which is in place. I felt very welcome on my first day, I am grateful to be working with such talented individuals.

My hobbies

Outside of my work life, I play football and I like to keep fit by going to the gym regularly. This keeps me motivated and determined, this boosts my performance to ensure I am working to the best of my ability providing IT support.

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As of 3rd April 2018, ITC is now proud to be part of Net Primates incorporating all of the existing products, services, and customers that have previously been supported by ITC.

For more information please call us on 023 8180 0800 or visit https://www.netprimates.com/news/welcoming_itc