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Microsoft Telephone Scam targetting UK Clients

Last night a customer informed us that they received a phone call from a suspicious person, purporting to be from Microsoft, informing them that their computer had been sending out error reports to this individual and that if my customer provided him with access to his system, he would be able to investigate and resolve the problem on his computer. The customer’s suspicions were increased when the caller gave them an ’07’ telephone number to call back on.

We informed the customer:

  • Firstly, Microsoft does not make unsolicited phone calls to end users.
  • Secondly, any such attempt from an unknown person to gain access or be given any information related to your computer should be handled in the same way as if someone asked for your bank details, and that person should not be provided any information under any circumstances.

If you have any problems or error messages appearing on your computer, the first call to make should always be to your computer support team. If you don’t currently have a relationship with an IT firm, then ask around to see if someone can refer you to theirs, or failing that check your yellow pages for  a local firm.

This scam has been going on for several years at least, and we’ve had it reported to us in waves throughout that time. We strongly recommend caution at all times when dealing with any such request over the phone.

For more information, Microsoft have a page on their website at http://www.microsoft.com/security/online-privacy/msname.aspx (note the address is www.microsoft.com).

If you have any questions, please contact us.

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