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Missing your Outlook 2016 folders?

HELP! My Outlook folders have been deleted

The last couple of weeks we have been receiving a lot of panicked phone calls from customers about their folders being deleted.

Well, fear not, in all the cases we have seen over the last couple of weeks the Outlook folders have not been deleted but a setting has been changed which means that the Folder view pane in Outlook isn’t showing as it normally does. We think that this might be connected to a Windows update but we cannot be sure at this time.

So how can you get your folders back?

Simple.

Go to your Outlook

Click the ‘View’ tab at the top of the page next to ‘Folder’

Click ‘Folder Pane’ on the far left

Select ‘Normal’

2016-07-19 11_41_13-Outlook Today - Outlook

 

 

 

 

 

 

 

This should re-enable your folder pane.

However, if you find that this doesn’t work or that you are struggling with it please give us a call or send us an email now!

023 8024 9820

helpdesk@itcweb.co.uk

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