Would your business benefit from proactive support?
Allow ITC to take care of your IT systems so we can catch any issues before they affect you.
Our proactive support guarantees that:
- your Systems are monitored to keep them performing at their Best
- commercial and client Data is safe
- upgrades or fixes are identified and implemented without Interruption of Service
- Downtime and Problems are Averted
As a care plan client, you’ll receive the highest priority, with the majority of incidents responded to within an hour. Technicians are available during office hours (9am-5pm, Monday to Friday) excluding UK bank holidays, and out of hours work can be arranged.
Each of our care plans includes Remote Technical Support so your computers are maintained by our engineers at all times. Enjoy all the benefits of an in-house IT department, at a fraction of the cost.
We offer a range of care plans, designed with flexibility to add extra benefits as your business changes. Prices start at just £11 per month.
Monitoring
With no disruption to your working day, we monitor hardware performance and capacity using a discreet piece of software installed on your system. We also check the status of your antivirus software, make sure your backups are up to date, and instantly detect any threats to the security or availability of your website and email servers.
Constant monitoring and automated alerts help us stay informed about how your system is performing, and to prevent problems before they arise.
Managing
Take a moment to think what would happen to your business if your website or email data was lost or unavailable. It’s rare, but not worth the risk to your revenue or reputation. We’ll schedule regular backups of your web server so that you always have a current copy that can be restored instantly.
To protect you from malicious security risks and to enhance team productivity, all plans include web filtering. We’ll also take care of any software updates and licensing.
Supporting
We’re on the end of the phone or email when you need us during your working day. You can also give our engineers remote access to your PC to fix problems as you sit at your desk. Full reports are available for activity, backups, uptime and security tasks.
All Computer Care clients receive Priority Response and, depending on the plan selected, a guaranteed response time of between 1 hour and 1 working day.
Securing
For a minimal extra investment, you’ll receive the best level of protection for your computer, using the latest technology to include antivirus software and malware clean-up, anti-spyware and an online backup facility.
Carrying confidential or sensitive data? If your laptop is lost or stolen, we can wipe its contents remotely, wherever it is – and you can sleep soundly at night!
Speed up your business with ITC Computer Care Plans and contact us now!
