- ProductsHardware & Software
- ServicesIT Support
- About usOur History
- TestimonialsHappy Customers
- NewsITC & Industry
- ContactGet In Touch
I would like to thank Rupert at ITC for recently taking over and organising the Email and Web hosting for our business. They were advised that we were experiencing a number of difficulties with our previous supplier and with email being the primary method of communication between us and our clients we simply could not afford to experience the downtime, logging in problems and general absence of any support when things went wrong. To this date I cannot begin to fathom why our previous email provider decided that all our passwords were incorrect overnight, I don't know why much of our day to day email was treated as spam, I simply have no explanation as to why we did not get any email for a whole week (particularly as the support staff at the other firm claimed he was "hosting an airline on the same platform") but quite simply our computer said No! When I contacted ITC, I immediately felt confident that they would provide a solution for us, despite the challenges with our existing web and email host providers you navigated through all these difficulties, they managed to recover all of the lost emails for the week and I am delighted to sat that our new Microsoft Exchange service provided by ITC is working like a dream! Thank you Rupert, you said Yes when I need a solution, I would be happy to recommend any business experience IT challenges to speak to you, I am certain when it comes to IT there is no issue that you cannot resolve.
I would like to thank ITC on how helpful they have been when we have needed Technical help, when we have notified them of problems, they have helped us sort the problems over the phone and when this has not been possible, coming over to help us. An added thanks for the software they have supplied us with.
When we engaged ITC to look after the IT for our accountancy practice, we knew (through other business contacts) that Rupert was a very decent and reliable person, with a string of happy clients. Despite this, the service provided by ITC has totally exceeded our expectations. This is because: - Rupert totally understands our needs, and what is important to us. They understand how cost conscious a small business has to be and yet they also recognise how essential it is to us to have a reliable and secure IT infrastructure. Rupert has very quickly built excellent working relationships with all members of our team, and our suppliers at all levels. This means that we all fully trust ITC, and find them a pleasure to deal with. Rupert has shown superb project management skills when managing our recent migration from an internal server to a 'cloud' computing solution. Rupert has also displayed exceptional attention to detail, while also keeping his focus on the top priorities, and the overall 'big picture'. ITC's technical skills seem to be all-encompassing and very solid. They have, with technical ease, been able to help us with everything from our broadband set-up, to the integration of our iPhone's with the network. ITC have been incredibly responsive on the few occasions that we have had urgent IT issues. Rupert or Andrew has always been in-touch right away, and when needed been on-site with us very promptly and stayed until the problem has been resolved, and that we are completely reassured. We could not recommend ITC more highly, based on the outstanding service they have given us. As an accountancy firm, we are totally dependent on our IT systems. ITC have given us the peace of mind to enable us to sleep easier at night!
We would like to thank ITC for the excellent service they have provided us over the past three years. They always take the time to understand what we are trying to achieve and are helpful, patient and responsive. We really appreciate that things are explained in a clear and easy to understand way. Calls and emails are always returned promptly and problems are dealt with swiftly. The new-look trumpet1.com has been a perfect example of ITC responding to quick demand and continuing the 5-star service that comes as standard from a great team of people who put the customer first every time. Everything happens instantly, reliably and first time with cheerful communication at a great price.
Rupert at ITC is knowledgeable, helpful, and caring. He explains the mysteries of IT without making the complicated subject more complicated by jargon, links and assumptions that we all grew up with computers. It is always a pleasure to deal with Rupert and his colleagues. I have no hesitation in recommending his services.
Following a recent problem we has with the loss of saved emails, I would like to thank you for your assistance in trying to recover them. Even though we had no support agreement with you I was particularly grateful that you came over to our office immediately and retrieved 99% of what our previous provider told us was 100% lost. This highlighted an area of vulnerability to us and the decision to change our email and web hosting to ITC was an easy one. The whole process was very simple and straight forward and didn't involve any disruption or downtime to our business. I would particularly like to thanks Andrew for all of his help during the process and I would have no hesitation in recommending ITC to others for any IT services.