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“But I didn’t send that email”: What is email spoofing?

This week a customer came to us with an email which appeared to come from their email address but they were proclaiming that they didn’t send it and would never say such things. Unfortunately, this is not unusual (despite how it sounds). Normally it is easy to identify spam but what happens when you are sent spam by a familiar email address?

Spoof emails do not mean you have been hacked, it is more an act of forgery. It is an email which appears to be from an account you recognise and trust or could even appear to be from your own email account, when in fact it is not. Spammers may use it to get you to open links containing viruses or alternatively use it to get you give them important information, such as banking details or passwords.

Recognising a spoofing/phishing email?spoof

Make sure the sending email address looks legitimate. If you look at the sender and who the email is claiming to be from do these two names match up? If you usually don’t get emails from that individual through the email account listed as the sender, then this may be a spoof email. Email that person back through the email they would usually use and get them to confirm the email is from them before you do anything else.

Read over the whole email then ask yourself if there is anything suspicious about it? Would the sender usually refer to themselves as that? Would they usually request that information from you? If you think they would, make sure to email back composing a new email, not replying and get them to confirm this request. Does the email have the correct or usual logos? Does the attachment seem legitimate? Would that person usually send you a PDF or word document?

If you identify that you have received a spoof email, make your colleagues aware of it, especially if it’s requesting sensitive information. Just like spam, spoof emails are likely to be sent out in large quantities and making your colleagues aware of what spoofing is essential to protecting your privacy.

What can I do to prevent spoofing?

As with preventing all unwanted emails it is important to be careful with who you share your email address with, what links you click and what attachments you open. You can also increase your protection by using a spam filtering system.


For more information on advanced spam protection contact us now!

Phone: 02380 249 820



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