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How to choose the right IT Support Company

How to choose the right IT support for your BusinessChoosing the right IT support company is very important whether you are a small, medium or large business. A good IT support provider is a company which meets your business IT needs and with whom you are comfortable working. There are many IT firms to choose from which makes the selection process even more demanding. It is therefore crucial to make sure you consider several important factors including price and quality of service.

Top 5 things to look for in an IT support provider

How do you know which IT firm is right for your business? To make it easier for you we have composed a list of the 5 most important things you need to consider when selecting the right IT support company to look after your IT systems.

1. Credibility

The first and easiest place to check credibility is the website. The design and content should not be out of date. You don’t want to hire someone whose own website is out of date, do you?! Another important thing to look for is whether IT engineers are qualified for the job. Have a look at their website and search for any certificates, qualifications and/or industry accreditations that prove their IT knowledge and skills. Can you see any references from past or existing clients? Testimonials from happy customers not only increase credibility but also show experience in supporting businesses similar to yours.

2. Location

Should you choose a local or international IT support provider? The second might in some cases be cheaper than hiring a local IT Company but there may be factors such as cultural or language barriers and different time zones that you will need to consider. Bear in mind the fact that an on-site visit might be a problem for an international IT provider. Many small businesses opt for a local IT Company as it provides them with the right combination of cost savings, greater flexibility and support throughout their working day.

3. Response Times

A good IT company should offer you a guaranteed response time in the case of any IT issue you may have; however this may vary depending on the level of support you pay for. Once you submit a support ticket with a message about your problem or send an email to your IT support provider you should always receive confirmation that the company has received your query.

4. Pricing & Guarantees

It is always good to know how you will be charged but again this may depend on the type of services provided. In general, you will be expected to pay monthly or annually and in advance. Before accepting the terms check whether they offer any guarantees, for example a money-back guarantee if you are not satisfied with the service or product. Remember to always check what is included in the cost to avoid any hidden or extra charges. A good example is on-site support where you may need to pay for travel distance; a call out fee as well as the engineers’ time.

 5. Type of Support

Many IT support providers offer a wide range of services to suit your budget and business needs. These should include:

  • After-sale support
  • On-site support
  • Off-site support
  • Remote support
  • Managed services support  

ITC’s Solution

We offer a wide range of services to meet your business requirements including Ad-hoc IT support  which allows you to contact us whenever problems occur without being tied down to a contract. Our managed support  Computer Care Plan is a popular service specially designed to support small business’s IT systems. It proactively manages and monitors your systems to keep them performing at their best. In addition, each of the Care Plans also includes:

  • Remote technical support
  • Priority response within 1 hour
  • Free Time allowance per Incident
  • Or you can also add the On-site Callouts option

We offer a range of care plans, designed with flexibility to add extra benefits as your Business changes. Prices start at £18+VAT per month!

Choose the right IT support now!

Find out more about the benefits and main features of Computer Care Plans and how your small business can benefit from this service here

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As of 3rd April 2018, ITC is now proud to be part of Net Primates incorporating all of the existing products, services, and customers that have previously been supported by ITC.

For more information please call us on 02381 800 800 or visit