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Checking your emails is probably the best and most convenient way to stay in touch with your friends, colleagues and, most importantly, with your business. You can either login to your mailbox from your phone or any computer with the Internet connection.

If you haven’t set up email on your phone yet, you can do so by following these simple steps.

However, before you start let’s clarify two main things you will need to understand when setting up your email on the phone, tablet or iPod.

• Your full email address has this format: yourname@yourdomain (e.g. info@joeblock.com)
• Your domain includes all words after @ (in our case joeblock.com)

Email setup on the phone or tablet

In your phone/tablet menu: look for email/mail setting and fill in all the details required.

Here are the details you will need to enter:

• Your password
• Email address/username: your full email address: yourname@yourdomain (e.g. info@joeblock.com)
• Incoming mail server (POP3): mail.customerdomain.co.uk (In our case mail.joeblock.com)
• Outgoing Server (SMTP): mail.customerdomain.co.uk
• The option “My outgoing mail server requires authentication” need to be enabled
• For “Use SSL” option select NO

The setup should take you couple of minutes, however, if you having problems with the setup you can give as a quick call on 023 8024 9820 and one of our IT technicians will guide you through the steps.

Email setup on your iPhone/iPad/iPod

If you own devices from Apple you can follow these steps:

Step 1: Click settings then go to Mail/Contacts/Calendars. On the Accounts, click on “Add Account” and select “Other” from the list

Step 2: Click the option “Add Mail Account” and fill in all the details required, then click on “Save”.

Step 3: Once the Account has been found, select the POP option at the top of the page. Enter the details as follow:

Incoming Mail Server

• Host Name: mail.customerdomain.co.uk (In our case, our domain name is joeblock.com so we enter mail.joeblock.com)
• User Name: Enter your full email address. (In our case, info@joeblock.com)
• Password: Enter your password

Step 4: Enter the same details in the Outgoing Mail Server (SMTP) as in the previous step.

• Host Name: mail.customerdomain.co.uk (In our case, our domain name is joeblock.com so we enter mail.joeblock.com)
• User Name: Enter your full email address. (In our case, info@joeblock.com)
• Password: Enter your password

Step 5: Click “Save” and wait for it to attempt an SSL connection. Select “Yes” to try the account without SSL

Step 6: That’s it. Now you can send a test emails to another address to ensure it’s working properly.

Top Tip: To ensure you don’t exceed your mailbox limit, we recommend going to the Advanced Settings and changing the option “Delete from Server” from never to “Seven Days” or “When removed from Inbox”

Our Webmail facility – SmarterMail

If you use ITC as your web & email host provider don’t forget about our webmail facility called SmarterMail that allows you to access your emails from anywhere in the world. You will need to know your domain name and login details.

Open any internet browser and type “http://mail.customerdomain.co.uk” in the browser address bar and hit enter. The SmarterMail page will show up asking you for your full email address you want to access and the password. See the example bellow

Example: To get access to email info@joeblock.com we type mail.joeblock.com in the browser address bar.

On the login page, we type full email address (info@joeblock.com) and the password. That’s it!