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Implementation of new SmarterMail Password Policy

In order to improve on the security of our email user accounts we are going to be implementing a new password policy as of the 1st December 2014. This new policy will require users to have a secure password that is a minimum of 8 characters long and has at least 1 numerical character in it and 1 symbol.


What does this mean for you?

SmarterMail Webmail users

If you use the SmarterMail web interface and your password does not comply with our new security requirements then when you log in you will be prompted to update your password to something more secure.

Mobile device/ Email client users

If you do not use our web mail client and instead use your mobile device or email client, such as Microsoft Outlook or Mozilla Thunderbird, to access your emails then you will not be prompted to change your password. However, we recommend that you go to the web address (replacing with your domain) and log in with your Username and Password where you will then be prompted to create a more secure password.


Any issues?

If you have any issues updating your account details or have any queries regarding this change then please get in touch with us by ringing 023 8024 9820 or by emailing us from an alternative mail account at

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As of 3rd April 2018, ITC is now proud to be part of Net Primates incorporating all of the existing products, services, and customers that have previously been supported by ITC.

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