Customer Satisfaction Survey results – September 2013
Like in every quarter we present you our Customer Satisfaction Survey results as we believe our business transparency will contribute to growing trust towards ITC, another reason for writing this blog post is the fact we are proud of the results as they are the highest ever!
Here are the statistics presented in a graph and a box which reveal that out of 25 people who answered the survey questions the average response was 9.2 out of 10!
Some of you provided us with more descriptive feedback which is highly appreciated as the more detailed feedback we receive the better informed we are what service areas we should improve.
Previn was one of those customers who left us a very specific comment pointing that our telephone support is great and always resolves his problems, but our email responses can be vague as if we didn’t try hard enough to find out what the problem is.
We already took Previn’s comment on board: we’ve discussed the ways of increasing the efficiency of our email support responses and we are already implementing changes to improve the service; we will continue to monitor the progress as part of our program of continual development.
Here are equally interesting comments from the Customer Satisfaction Surveys we carried out this year: