ITC’s resolutions for 2014
It’s considered as usual for individuals to make New Year Resolutions. This year we’ve also made the company resolutions. Do you want to hear about them?
1. Respond to your IT issues faster
In October 2013 we launched a new project aiming to be faster at responding to your IT issues. With the new processes every ticket/call submitted within working hours is reviewed within an hour and prioritised by importance, i.e. how severely the issue is affecting the company and whether it’s affecting more than one person. What are the results? Satisfying! Our clients seem to appreciate our ideas and efforts greatly and leave us very positive feedback, such as:
“Thanks Andrew, this has been already sorted! Thank you for your speedy reply.”
John Poole @ Chinese Manufacture, November the 6th 2013
In 2014 we shall continue working intensively on speeding up addressing your questions & problems!
2. Deliver excellent customer service
Customer services are crucial for most businesses, but critical in the IT sector! What’s our response? We hired 2 new Customer Services Co-ordinators, Charli and Ben, who shall look after your accounts and keep you happy.
3. Working within accordance of ITC’s core values
The final important business area we reviewed at the end of 2013 was reflecting on the most important ITC’s values. We’ve gathered as a team and discussed what merits we share as individuals and what values are unique to our business culture. The brainstorm lasted more than 5 hours over 3 days, but we unanimously reached a decision: ITC’s most important values are commitment, professionalism, relationships, and development. In 2014 we’re even going to incorporate our values into ITC’s logo!
How are we doing? Would you be so kind to provide us any, even the tiniest feedback on the quality of our customer services, the speed of addressing your IT issues, and whether we deliver service with accordance to our core values. Thank you!