Would your business benefit from proactive support?
Allow ITC to take care of your IT systems and enjoy all the benefits of an in-house IT department but at fraction of the cost. With Computer Care Plans your systems are proactively monitored, managed, fully supported and secured so you can focus on running your business rather than solving IT problems.
Our Computer Care Plans service is the right solution for a small business that wants a predictable IT expenditure and often requires a high level of individual support which however, due to tight budget, cannot be fulfilled by hiring own IT expert.
Our Computer Care Plans service guarantees that:
|Your systems are constantly monitored and managed to keep them performing at their best|
|Your commercial and client data is safe|
|Upgrades or fixes are identified and implemented without interruption of service|
|Downtimes and problems are averted|
Key features of Computer Care Plans
As a care plan client, you’ll receive the highest priority, with the majority of incidents responded to within an hour. We offer a range of care plans, designed with flexibility to add extra benefits as your business changes.
Key benefits of Computer Care Plans
With no disruption to your working day, we monitor hardware performance and capacity using a discrete piece of software installed on your system. We also check the status of your antivirus software, make sure your backups are up to date, and instantly detect any threats to the security or availability of your website and email servers.
Constant monitoring and automated alerts help us stay informed about how your system is performing, and to prevent problems before they arise.
Take a moment to think what would happen to your business if your email or valuable customer data was lost or unavailable. Also, have you ever thought how much time and effort takes you carrying out regular tasks in order to manage your system? With our Computer Care Plans we’ll carry out regular system updates, schedule disk defragmentation and quarterly email archiving in Outlook and Exchange for you to maintain the health and performance of your computer.
We’re on the end of the phone or email when you need us during your working day. You can also give our engineers remote access to your PC to fix problems as you sit at your desk. Full reports are available for activity, backups, uptime and security tasks.
All Computer Care Plans clients receive Priority Response and, depending on the plan selected, a guaranteed response time of between 1 hour and 1 working day.
For a minimal extra investment, you’ll receive the best level of protection for your computer, using the latest technology to include antivirus software and malware clean-up, anti-spyware and an online backup facility.
Carrying confidential or sensitive data? If your laptop is lost or stolen, we can wipe contents remotely, wherever it is – and you can sleep soundly at night!